FREQUENTLY ASKED QUESTIONS
In general, shipments usually take between 24 and 48 hours on working days (Monday to Friday) to reach your shipping address from the moment you confirm your purchase, as long as you reside in Spain (Peninsula) and the Balearic Islands. The rest of Europe, the United States and Canada may take a little longer, perhaps 3 to 4 days depending on the area.
We cannot be responsible for possible delivery delays caused by the courier service, however, we try to work with options that give us confidence and good service.
Once you finish the payment of your purchase at La Petite Blossom, you will receive a message with your order number and the confirmation of the successful purchase. In addition, you will receive a confirmation email to the email you have indicated with a complete summary of the order placed.
If you have not received the order confirmation email, but the store has displayed the message with your confirmed order number and has charged you, you can be sure that it has been processed successfully.
The reason why you have not received the email may be because the email address entered has some error, the confirmation email has entered you by mistake in the spam folder or because there has been some computer problem on our part or due to a failure of your mail service, especially in services such as Hotmail and Yahoo.
You will receive your order without any problem.
If you have not been charged correctly contact us at firstname.lastname@example.org and we will confirm the status of your order.
If you have changed your mind, you can return your order to us in part or in full. To do this you must contact us via email email@example.com attaching our completed withdrawal form. Remember that you have 14 days to return your order from the day it was delivered. You can find all the information about changes and returns in the following link.
Then you must make a new order online with the size you want and once we receive the return we will proceed to pay the amount of it.
You have the right to refuse the order in whole or in part within 14 calendar days of receiving it. Remember that everything you return must meet the following requirements:
- Be in the same condition as delivered and must retain its original packaging and labelling.
- You must send us the product(s) in a method that guarantees the arrival of the product(s) in good condition.
- You must include the completed withdrawal form in your return package so that we can locate your order and pay you the corresponding amount.
In case your order arrives in bad condition or we have not sent you the right product, please contact us as soon as possible to give you a solution as soon as possible. You should write us an email to: firstname.lastname@example.org indicating what happened and your order number. In this case we will take care of the management.